YAY! The time has come and we can FINALLY see you again! Please read all details prior to attending your appointment. If you would like any clarification or have any concerns, please reach out to us prior to your appointment.

 

Business Hours

Our business hours have been updated to the following until further notice:

Tuesday to Saturday: 12:00pm to 6:00pm
All other times by appointment only.

The Shop and Gallery

You do not require an appointment to shop. We will monitor the number of folks in the space, and direct any additional folks to temporary waiting areas if necessary. Our “visiting/shop” hours are currently Tuesday-Saturday 12-6 pm. Please note: we do have minimal staff working at a time to help stagger appointments and customer flow,  please be patient with us if you are requiring assistance in-shop… we’re doing the best we can within our guidelines… promise! If you are short on time, please feel free to reach out and pre-order your products/items, we can have them available for pick-up upon arrival. We are also continuing to offer local delivery with an additional $5 charge.

Appointment Cancellations

If you are feeling unwell, have travelled outside of the province or have come in contact with anyone ill within the past 14 days, please reschedule your appointment for your safety and ours. A minimum of 48 hours notice by phone to cancel is required.

“the small print” Cancellation Policy:

Once an appointment has been booked, we are reserving that time especially for you. In the event that you can not make your appointment, we require a minimum of 48 hours notice by phone. If we do not hear from you within this time frame, a fee will be charged based on the amount of time reserved as follows:
If less then 48 hours notice is given, you will be subject to a late notice fee of $20 per hour reserved. If you fail to arrive at your appointment or give less then 3 hours cancellation notice, a no-show fee of $40 per hour reserved will be charged. It is the salon guests responsibility to review all Junction policies prior to their appointment.
If you are feeling unwell, or have come in contact with anyone with flu-like symptoms, please call to cancel with as much notice as possible. We will wave the cancellation fee so long as a minimum of 3 hours notice has been given… but seriously, the more notice the better… this gives us a chance to re-book the appointment time and lessen the financial impact.
Any late notice or no-show fees must be paid prior to receiving future services.
Thank you for your continued support and understanding. This policy is in place to respect and protect the time and finances of our team and space. Please don’t hesitate to reach out with any questions or concerns. 💚 Kristina and The Junction Fam.

Masks

All guests who are entering the space are required to wear a mask. You may bring your own cloth or disposable mask, or purchase a mask from The Junction.

Please note: We will do our best to protect your mask throughout colour services, though please understand that there is a chance that damage or staining may occur. The team will be suited up in ppe, masks as well as eye protection… so don’t worry, we’ll all look rad together.

Hand Washing

We have a hand washing and sanitation station at our front entrance, please either wash your hands or sanitize before entering the building. If you prefer to wear gloves, we will give you a fresh pair of disposable gloves upon entering the space, please do not wear your own gloves. We also have hand sanitizer throughout the space and a restroom on the second floor.. please sanitize regularity throughout your visit.

Waiting area

Please arrive no earlier than 5 minutes prior to your appointment. Within the minutes prior to your appointment, you are welcome to look at our artwork, handmades, and merchandise. We will only have seating available for those who require assistance. If you feel more comfortable waiting outside of or in your vehicle, that is okay as well… we will call you at your appointment time if you are not in the building.

Social Distancing

Our salon stations are more than 6ft apart and we have plexiglass installed in between our shampoo sinks. When you are visiting our reception area or second floor, please respect distancing and do the best you can to maintain 6ft distance between other guests and customers. We have also placed heart decals throughout the main floor… when in doubt, find a heart until otherwise directed.

Please come alone

As we have limited capacity, please arrange to attend your appointment alone. If a young human is receiving a service or if you require assistance, you can absolutely have someone attend with you.. though please let us know ahead of time to ensure we can schedule accordingly.

Your service

Please note, we will be limiting long appointments at this time… large changes may require multiple visits.

Sips and Snacks

Unfortunately at this time, we can’t offer tasty treats or sips… boo! Please feel free to bring your own… though we do ask that what comes in with you, goes out with you as well.

Payment

We prefer cards for payment as much as possible at this time, though cash is also accepted.

Hair Prep

Please come with clean/dry hair… this gives us the ability to offer dry haircuts if needed, it is also best to have a clean canvas for applying hair color.  If you are looking to lighten or change your current colour please wash your hair as much as possible leading up to your appointment to remove any pigment, mineral or product build-up… though not the day of, to avoid scalp sensitivity.


If you have any questions at all, please please reach out. Thanks so much for your support! Appreciate you tones! THANKS!

-Your Junction Fam

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